Legal

Terms & Conditions.

Last updated: 04 July 2026

1. Introduction

These terms and conditions govern your use of the Narovella website (narovella.com) and any purchases made through it. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our website.

2. Use of website

You may use our website for lawful purposes only. You must not:

  • Use the website in any way that breaches any applicable local, national, or international law
  • Attempt to gain unauthorised access to our website, servers, or databases
  • Reproduce, duplicate, copy, or resell any part of our website without our express written permission
  • Use any automated system, software, or process to access, scrape, or collect data from our website

3. Products & pricing

All products displayed on our website are subject to availability. We make every effort to display product images and descriptions as accurately as possible, but slight variations in colour may occur due to screen settings.

All prices on our website are displayed in British Pounds Sterling (£) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders that have already been placed and confirmed.

In the unlikely event that a product is listed at an incorrect price due to a technical error, we will contact you before processing the order. You will have the option to proceed at the correct price or cancel the order for a full refund.

4. Orders & payment

When you place an order through our website, it constitutes an offer to purchase the product(s). We will send an order confirmation email, which constitutes our acceptance of your offer and forms a binding contract between us.

We accept the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely and we do not store your card details.

5. Shipping & delivery

Please refer to our Shipping Policy for full details on delivery methods, costs, timeframes, and tracking information.

6. Returns & refunds

Please refer to our Returns & Refunds Policy for full details on our 30-day returns process, refund methods, and exchange procedures.

7. Intellectual property

All content on this website — including text, images, logos, graphics, photographs, and software — is the property of Narovella Ltd or our content suppliers and is protected by international copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

8. Limitation of liability

To the fullest extent permitted by law, Narovella Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you shall not exceed the amount you paid for the relevant product.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Contact us

If you have any questions about these terms, please contact us: